AZ ARVC’s Outdoor Hospitality Convention 2024

Meet Brokers Bob Kaplan and Ed Hermsen at the Arizona Association of RV Parks and Campgrounds Outdoor Hospitality Convention, June 19-21 in Phoenix, Arizona. This year’s convention is packed with sessions led by industry experts covering topics such as marketing your park, designing and financing RV destinations, and avoiding premises liability. Bob and Ed will be at the NAI OHB booth for the entirety of the tradeshow. 

We welcome the opportunity to meet in person and discuss the current RV market, new listings & off-market opportunities and property ownership. Contact Bob and Ed to schedule time to meet during the convention, and see below for the convention schedule.

Schedule At A Glance

Wednesday, June 19

6:45 am – 7:30 am Golf Registration at Lookout Mountain Golf Club at the Hilton Phoenix Tapatio Cliffs Resort
7:30 am   Golf Tournament Begins, Followed by Lunch at the Golf Club
2:00 pm – 4:00 pm Tour of ZenniHome; Meet bus at front door of hotel – you must pre-register!
6:00 pm – 7:00 pm Opening Reception Sponsored by CAVCO Park Models
7:00 pm – 8:30 pm Cracker Barrel: For RV Park & Campground personnel: meet with others in the industry!

Thursday, June 20

7:30 am – 5:00 pm Registration
7:30 am – 8:30 am Continental Breakfast; Visit Exhibits Sponsored by MHVillage
8:30 am – 9:15 am Let’s Get Started!
9:15 am – 10:15 am Keynote Speaker John “The Ex-Disney Guy” Formica 
10:15 am – 11:00 am Visit Exhibits

11:00 am – 12:00 pm Concurrent Sessions – Pick Your Favorite!
Keeping Your Amenities Updated: Kathleen Walsh, Advanced Outdoors
Selling & Creating the MH Lifestyle: Kerin MacWilliams
RV Park Data in Arizona: What You Need to Know: Walter Johnson, Valley View of Duncan
Mini Sessions: “The Triple Threat: Tech That Saves Time, Costs Less & Helps Grow Your
Business” by Yardi Breeze and Rent Manager will speak on “Thriving in Tight Times: Best
Practices for Boosting NOI in Manufactured Housing Communities”

12:00 pm – 1:30 pm Lunch/AZ ARVC Annual Meeting/Visit Exhibits Sponsored by Newbook

1:30 pm – 2:25 pm Concurrent Sessions – Choose One:
Create a “Whistle While You Work” Environment – Build Magical Teams!: John “The Ex-Disney
Guy” Formica for this presentation on employer-employee relations.
Low Cost Marketing for Your MHC: Darren Krolewski of MHVillage
Avoiding Premises Liability: Attorney Scott Baluha will speak on property issues, especially in
RV parks and campgrounds.
Mini Sessions: AccessParks will present “Leveraging Recent Demographic Changes to
Make Broadband Wi-Fi a Profit Center” followed by “Stream Revenue Into Your Park –
Revenue You Generate is Value You Create!” presented by It’s All About Satellites.

2:25 pm – 3:10 pm Visit Exhibits

3:10 pm – 4:00 pm Concurrent Sessions – Choose One:
Update from the Constables: Constable Scott Blake, President of the Arizona Constables
AI for the MH Industry: Darren Krolewski, MH Village
Designing & Financing RV Destinations for the Next Generation of Guests: Ed
Mini Sessions: ManageAmerica will present “Water: How to Maximize Recovery and
Minimize Usage”, followed by “Approaches to Onsite Wastewater Solutions” by E-Z Treat

4:00 pm – 4:45 pm Concurrent Sessions – Choose One:
Handling Confidential Data
Fair Housing & Modifications to Homes: Attorney Scott Baluha
Marketing & Branding for RV Resorts & Glamping: Mike Harrison of CRR
Mini Sessions: ADA Compliance Consultants and Roadrunner Paving & Asphalt will
each present.

4:45 pm – 5:00 pm Ask a Question, Any Question: Bring your questions for the experts!
5:00 pm – 6:30 pm Welcoming Party

Friday, June 21

7:30 am – 8:30 am Registration; Continental Breakfast
8:30 am – 9:30 am Fantastical Thinking Failures – Why Build It and They Will Come is Only True in Hollywood:
Kathleen Walsh, Advanced Outdoor
9:30 am – 10:15 am Visit Exhibits

10:15 am – 11:00 am Concurrent Sessions – Choose One:
MHC Data in Arizona and Why it Matters to You: Walter Johnson, Valley View of Duncan and
MHCA Board Member
Updating Your Forms: Rental Agreement or Rules? Attorney Scott Baluha
Insurance 101 with Ashley Michalson – Ashley Michalson, Leavitt Recreation Insurance
Mini Sessions

11:05 am – 12:00 pm Turning a Park Around: Have you purchased a park which need many improvements (and
perhaps some evictions) or had one of those managers who can turn a nice park into one not so
nice in a few months? Attorney Doug Nelson of Evans, Dove, Nelson, Fish & Grier PLC and Neal
Haney, NTH Property Management
7 Step Guide to Rent Collection: Mark Roady of MAR Communities
Creating Last Memories at Your Park so that your customers come back year after year and
are telling their friends. Steve Stafford of Camp Jellystone.
Mini Sessions
12:00 pm – 1:15 pm Lunch/MHCA Annual Meeting Sponsored by CAVCO Industries

1:30 pm – 2:15 pm Concurrent Sessions – Choose One:
Your Kids Inherited What? Attorney Doug Nelson
Emergency Situation Awareness & Preparedness: Attorney Scott Baluha and Cindy Smith of
Saunders & Amos

2:15 pm – 2:30 pm Break/Enjoy a Snack!

2:30 pm – 3:15pm Concurrent Sessions – Choose One:
How to Handle Complaints – From Verbal to Legal: Attorney Scott Baluha
How to Implement, Apply and Enforce the Right of First Refusal to Purchase Resale
Homes: Attorney John Buric
Great Management Skills! Mike Harrison of CRR

3:20 pm – 4:15 pm Concurrent Sessions – Choose One:
Roundtable Discussion for Owners
Liability for Harassment (especially for Managers): Attorneys Scott Baluha and Josh Black
Routine Maintenance Schedule for Your Park: Neal Haney

4:15 pm – 5:00 pm Ask a Question, Any Question: Bring your questions for the experts!